Terms & Conditions

Product Descriptions

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All items are offered subject to availability at the time of ordering.

Please note that some items are sold exclusively online.

To check availability of products should you wish to purchase them in the museum store, please contact our customer service team on 0844 815 3139 (option 4)

Receive 10% off your next order when you register as a National Railway Museum online shop customer - sign up now and you will receive a discount code via email to use when you order.


The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are show in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

All items are offered subject to availability at the time of ordering.

Sale items and promotional offers

All promotional offers apply to orders placed online only.

Free delivery over £50 excludes all models

Unless damaged/faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund.

The cheapest product will be the free item(s) in 2 for 1 and 3 for 2 promotional offers.


We accept all major credit cards and debit cards except American Express, Diners Card or Visa Electron. Credit or debit card payments will be charge on despatch of the goods.

When payment is taken from your card the transaction on your card statement will state "SCMG Enterprises Ltd Shop Online" for orders placed on our website and "SCMG Enterprises Ltd ShopByPhone" for orders placed with our customer service team.

Please do not send cash through the post. 

0844 815 3139 (option 4)